Return, Refund & Exchange Policy

ALL SALES ARE FINAL. Please review this policy carefully before making a purchase or booking. By purchasing any product, program, or event through this Site, you acknowledge and agree that you are NOT entitled to a refund, return, exchange, credit, or transfer, except where expressly required by applicable law.

This Return, Refund & Exchange Policy (“Policy”) applies to all purchases and bookings made through coachingwithsandy.com and shop.coachingwithsandy.com (the “Site”), operated by Coaching With Sandy (“Company,” “we,” “us,” or “our”). This Policy is incorporated into, and should be read together with, our Terms of Use.

1. General Policy — No Refunds, No Returns

All purchases made through the Site, including but not limited to digital products, physical products, coaching programs, and event or retreat bookings, are final at the time of purchase or booking. The Company does not offer refunds, returns, exchanges, or credits for any reason, including but not limited to change of mind, dissatisfaction, failure to attend, failure to use a purchased product or service, or personal circumstances, except where expressly required by applicable law.

2. Digital Products

Digital products, including e-books, audiobooks, workbooks, and any other downloadable or instantly accessible content, are non-refundable and non-returnable once purchase is complete and access has been granted. Due to the nature of digital delivery, all sales of digital products are final.

3. Physical Products

Physical products sold through the Site, including books and any items sold through the Company’s affiliated shop, are sold on a final-sale basis. No returns, refunds, or exchanges will be issued for reasons including but not limited to change of mind, incorrect selection by the customer, or an opened or used product.

Damaged or Incorrect Shipments: If an item arrives materially damaged in transit or the Company shipped the wrong item, you must notify us at info@coachingwithsandy.com within [X] days of delivery, with photo evidence. Upon verification, the Company will, at its sole discretion, arrange a replacement of the same item. This limited remedy does not entitle you to a refund and does not apply to items damaged after delivery, opened consumable products, or claims made after the notification window.

4. Coaching Programs & Courses

Enrollment in any coaching program, course, or package (including but not limited to The Feminine Renaissance program) is non-refundable in full once purchased or once your enrollment is confirmed, regardless of whether you begin, complete, attend, or make use of the sessions, materials, or bonuses provided. This applies to single payments and to each individual installment under a payment plan; enrolling in a payment plan does not create a right to a refund of amounts already paid, and you remain responsible for all scheduled installments.

5. Events, Retreats & Bookings

All bookings for events, workshops, retreats, and club activities (including but not limited to the Renaissance Hiking Club and Renaissance Spa & Transformation Retreat) are:

• Non-refundable — no refund will be issued for any reason, including cancellation by you, failure to attend, late arrival, or removal from the event for violation of event rules.
• Non-transferable — your booking, spot, or payment cannot be transferred to another person, applied toward a different date or event, or converted into credit or store credit.

Company-Initiated Changes: If the Company cancels or reschedules an event, the Company may, at its sole discretion, offer participants an alternative date, a credit toward a future offering, or another accommodation. This is offered solely at the Company’s discretion and does not constitute an entitlement or ongoing obligation for any other cancellation or rescheduling.

6. No Exceptions for Non-Attendance or Circumstances

The Company does not make exceptions to this Policy for illness, travel disruption, scheduling conflicts, weather, personal emergencies, or any other circumstance, except where required by applicable law. Customers are strongly encouraged to consider their availability and circumstances carefully before purchasing or booking.

7. Chargebacks & Payment Disputes

By making a purchase, you agree to contact the Company directly at info@coachingwithsandy.com with any concerns before initiating a chargeback or payment dispute with your bank or card provider. Initiating a chargeback for a purchase governed by this Policy without first contacting the Company may be treated as a breach of the Terms of Use and may result in denial of future access to the Site, programs, or events, and the Company reserves the right to contest any such dispute using this Policy as evidence of your agreement to its terms.

8. Legally Required Exceptions

Nothing in this Policy limits any right you may have under applicable consumer protection law that cannot be waived by agreement. Where such a law grants you a right to a refund, return, or remedy that this Policy purports to exclude, that right will apply solely to the extent required by law, and only to that extent.

9. Acknowledgment

By completing checkout, submitting payment, or confirming a booking through the Site, you confirm that you have read, understood, and agree to this Return, Refund & Exchange Policy in its entirety.

10. Questions

Questions about this Policy can be directed to:

Coaching With Sandy

Email: info@coachingwithsandy.com